Below you will find the people who are accountable for different aspects of the company, which is who you should go to for specific escalations. Note that the person accountable may have delegated specific things to a DRI. Not everything in the company is listed here but if you ask the person who is accountable they should be able to direct you to the right place:
- Executive Team – CEO
- Strategy – CEO
- IT Security – CTO
- Privacy & Compliance – CTO
- Internal Tooling – CTO
- Hiring – VP People
- Spending – Director of Business Operations
- Finance & Business Processes – Director of Business Operations
- Compensation – VP People & Culture
- Performance Review & Performance process – VP People & Culture
- Individual performance reviews – Line Managers
- Retreat, Meetups, Culture Initiatives – VP People
- Employment HR Policies, processes & procedures – VP People
- Project delivery outcomes – Director of Delivery
- Project delivery issues – Director of Delivery
- Product Roadmap – Director of Product
- Product Team, tools, processes – Director of Product
- Account Management Processes – Director of Accounts
- Sales tools, processes & methodologies – VP Revenue
- Engineering discipline – Director of Engineering
- Project Management discipline – PM Discipline Lead