Grievance Procedure

We aim to create a great working environment for everyone, but if you experience any concerns whilst working at Human Made, these guidelines will assist you in raising a grievance.

Most grievances can be resolved swiftly through discussion with your one of your team leads. However, if this does not resolve the problem you should initiate the formal procedure set out below.

This procedure applies to all employees and full-time contractors regardless of length of service. It does not apply to ad-hoc freelancers.

This procedure does not form part of any employee’s contract of employment. It may be amended at any time and we may depart from it depending on the circumstances of any case.


You should put your grievance in writing and submit it to your manager. If your grievance concerns your manager you may submit it to the Director of People Operations.

The written grievance should set out the nature of the complaint, including any relevant facts, dates, and names of individuals involved so that we can investigate it.


We will arrange a grievance meeting, normally within one week of receiving your written grievance. You should make every effort to attend.

We understand that you may not wish to attend the meeting alone, therefore you may bring a companion to the grievance meeting if you make a reasonable request in advance and tell us the name of your chosen companion. The companion may be either a trade union representative or a colleague, who will be allowed reasonable paid time off from duties to act as your companion.

If you or your companion cannot attend at the time specified you should let us know as soon as possible and we will try, within reason, to agree an alternative time.

We may adjourn the meeting if we need to carry out further investigations, after which the meeting will usually be reconvened.

We realise that any delay in delivery a conclusion can be stressful, therefore we will write to you, usually within one week of the last grievance meeting, to confirm our decision and notify you of any further action that we intend to take to resolve the grievance. We will also advise you of your right of appeal.


If the grievance has not been resolved to your satisfaction you may appeal in writing to the partners, stating your full grounds of appeal, within [one week] of the date on which the decision was sent or given to you.

We will hold an appeal meeting, normally within two weeks of receiving the appeal. This will be dealt with impartially by someone who has not previously been involved in the case. You will have a right to bring a companion.

We will confirm our final decision in writing, usually within one week of the appeal hearing. Unfortunately, there is no further right of appeal.