Slack

Our Slack team is our virtual home on the internet. It’s where much of our day-to-day discussion happens, both in real-time and asynchronously. We have around 100 channels, including:

  • #general – general discussion and updates
  • #agency – agency sales and client discussion
  • #code – anything development-related
  • #community – discussion of communities we belong to
  • Client projects – each client project has a channel for clients and an internal one for us
  • Products – including #backupwp and #nomadbase
  • Temporary channels – for one-off events or projects. Set up any that you need.
  • Location-based – currently Brisbane,  London and US.
  • Special interest channels, including #gaming, #healthy-humans, #food

Slack Guidelines and Etiquette

Below are some guidelines and company-wide etiquette around Slack usage:

  • If you’re at work and available, be on Slack.
  • You can update your status or use Do Not Disturb mode to indicate to the team that you are unavailable
  • It is fine to turn off Slack if you want to focus on your work. If you do so make sure your team is aware and has an alternative way to contact you.
  • Don’t expect immediate responses from your team members, especially if they are in DND mode.
  • Only send a notification when someone is in DND if it is an actual emergency.
  • Important discussions should happen on the P2 so that they don’t get lost. If an important discussion happens in Slack you should recap it on the relevant P2.
  • Use @here instead of @channel to get a room’s attention. This ensures that people who are offline and perhaps asleep don’t receive a notification. Only use @channel if you really need to get in touch with everyone.
  • If you wish, you can Integrate third party services (i.e. GitHub, Trello, Pocket, Swarm, etc.) with Zapier.

Some tips for staying on top of Slack

Slack can be overwhelming, especially if you are not used to communicating in this way. There are multiple channels with 24/7 conversation happening in many of them. It’s important that you manage the flow of incoming communication so as not to be overloaded. These tips should help:

  • Favourite important channels
  • Mute channels that are not required for the work you’re doing
  • Suppress notifications for @channels and @here mentions in those channels where they are used with relative freedom
  • Do a routine decluttering: leave channels that are not interesting or relevant anymore
  • Be aware that you can turn off Slack or use DND mode. You should do so to help you focus.

Remember that you should have 2 Factor Authentication turned on for Slack.

Grouper

Grouper is a Slack app created to help manage groups.

Commands:

Commands:
group-create @group Group Name Adds a new user group
group-invite @vic @bob … Invite users to join a group
group-list [optional search, @user or @group] List groups, users in a group, or groups of a user
group-subscribe @group Subscribe to a group
group-unsubscribe @group Unsubscribe from a group

Slack themes

You can customise the colour scheme of the left sidebar, typically to match the company or product brand. Just go to Preferences → Sidebar Theme and select an available theme or enter your custom colour combination.

Some examples:

Human Made

#9D0A22,#6D0718,#F11C3F,#FFFFFF,#4A3C30,#FFFFFF,#FFFFFF,#F11C3F

#D94E3A,#D94E3A,#D94E3A,#EFF1EF,#504C4C,#EFF1EF,#F4EFE6,#D94E3A

#D94E3A,#8c3426,#F4EFE6,#504C4C,#7DC9DA,#F4EFE6,#7DC9DA,#F4EFE6

#353535,#353535,#d94e3a,#FFFFFF,#737373,#7DC9DA,#60D156,#D94E3A

WordPress

#333333,#222222,#0074A2,#FFFFFF,#111111,#FFFFFF,#7AD03A,#D54E21

#363B3F,#26292C,#E14D43,#FFFFFF,#26292C,#FFFFFF,#E14D43,#E14D43