If you need some help, here’s where/who to ask:
words with a hashtag indicate a room in Slack (e.g. #general)
- Administration –
#company-admin - Payroll – Finance Team in
#company-finance(N.B. UK employees – questions about PAYE deductions should be directed to HMRC) - US payroll questions – Finance in
#us-employees - Other HR questions (e.g. Bob) –
#company-people - Need a new phone/laptop – see EXPENSES BACKLOG
- GDPR – see GDPR ACCOUNTABILITIES
- Expenses (reimbursable) – Finance in
#company-admin - Expenses (on your company credit card) – Finance in
#company-credit-cards - Booking travel –
#company-people - Can I attend and/or speak at a WordCamp/conference? – Your Director/manager
- Retreat – People Ops in
#retreat - Company branding/design – see this September 2022 post, or ping Pawel
- Google: Drive/Team Drives –
#company-admin - Google: Analytics –
#marketing - Google: create new shared email address (i.e. group) – https://groups.google.com/my-groups
- Server-related problems – 1)
#servers2) CTO - Setting up your proxy – 1)
#servers2) CTO - If a site has gone down – 1)
#servers2) CTO - Technical support –
#generalor#company-tech-support - Programming-related questions –
#dev - HR problems – 1) team lead 2) People Ops
- Issues with another employee – 1) team lead 2) People Ops
- Personal problems affecting work – 1) team lead 2) People Ops
- Potential new hires – People Ops in
#hiring - Client problems – 1) SM on project 2) Delivery Lead
- Speaking mentorship –
#public-speaking - New client enquiries – Commercial Director
- Sponsoring an event – Director of Marketing or CEO
- 1Password: locked out of account –
#company-admin - 1Password: need access to a vault – if it’s a client vault, the SM for the project or
#company-admin - Zenhub – Agency Ops,
#company-admin; for project specific ask SM - Zoom –
#company-admin– see Zoom handbook page
Anything missing? Add it to the list!
Who should I go to for…
Below you will find the people who are accountable for different aspects of the company, which is who you should go to for specific escalations. Note that the person accountable may have delegated specific things to a DRI. Not everything in the company is listed here but if you ask the person who is accountable they should be able to direct you to the right place:
- Executive Team – CEO
- Strategy – CEO
- IT Security – CTO
- Privacy & Compliance – CTO
- Internal Tooling – CTO
- Hiring – Senior People Ops Manager
- Spending – VP Finance
- Finance & Business Processes – VP Finance
- Compensation – Senior People Ops Manager
- Performance Review & Performance process – Senior People Ops Manager
- Individual performance reviews – Line Managers
- Retreat, Meetups, Culture Initiatives – Senior People Ops Manager
- Employment HR Policies, processes & procedures – Senior People Ops Manager
- Project delivery outcomes – Global Delivery Lead
- Project delivery issues – Global Delivery Lead
- Agency Tooling and Processes – Director of Operations
- Product Roadmap – Director of Product
- Product Team, tools, processes – Director of Product
- Account Management Processes – Commercial Director
- Sales tools, processes & methodologies – Commercial Director
- Engineering – CTO
- Scrum Masters – Global Delivery Lead