If you need some help, here’s who to ask:
words with a hashtag indicate a room in Slack (e.g. #general)
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- Administration & payroll – Zoe or Daisy in #company-admin (N.B. UK employees – questions about PAYE deductions should be directed to HMRC)
- US payroll questions – Zoe in #us-employees
- Other HR questions (e.g. Humaans) – #company-people
- Need a new phone/laptop – see EXPENSES BACKLOG
- GDPR – see GDPR ACCOUNTABILITIES
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- Expenses (reimbursable) – Zoe in #company-admin
- Expenses (on your company credit card) – Daisy in #company-credit-cards
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- Booking travel – Daisy in #company-admin
- Can I attend and/or speak at a WordCamp/conference? – Tom and Zoe in #company-admin
- Retreat – Daisy in #retreat
- Google Drive/Team Drives – Tom in #company-admin
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- Server-related problems – 1) #servers 2) Joe H
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- Setting up your proxy – 1) #servers 2) Joe H
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- If a site has gone down – 1) #servers 2) Joe H
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- Technical support – #general or #company-tech-support
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- Programming-related questions – #dev
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- HR problems – 1) team lead 2) Siobhan
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- Issues with another employee – 1) team lead 2) Tom
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- Personal problems affecting work – 1) team lead 2) Tom
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- Potential new hires – 1) #company-hiring 2) Tom
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- Client problems – 1) PM on project 2) Ant or Tom
- Contributing to OS – Jenny W
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- Speaking mentorship – Jenny W and/or #public-speaking
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- Products (Happytables, Nomadbase etc) – Noel
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- New client enquiries – Ant
- Sponsoring an event – Tom, Siobhan, or Jenny W
- 1Password: locked out of account – Daisy in #company-admin (backup: Zoe, Siobhan, Tom, Joe H or Noel)
- 1Password: need access to a vault – if it’s a client vault, the PM for the project (failing that ask any of the six 1Password admins above ^ in #company-admin)
Anything missing? Add it to the list!