Help!

If you need some help, here’s who to ask:

words with a hashtag indicate a room in Slack (e.g. #general)

  • Administration –  #company-admin 
  • Payroll – Finance Team in #company-finance (N.B. UK employees – questions about PAYE deductions should be directed to HMRC)
  • US payroll questions Finance in #us-employees
  • Other HR questions (e.g. Bob) #company-people
  • Need a new phone/laptop see EXPENSES BACKLOG
  • GDPR – see GDPR ACCOUNTABILITIES
  • Expenses (reimbursable) – Finance in #company-admin
  • Expenses (on your company credit card) Finance in #company-credit-cards
  • Booking travel – #company-people
  • Can I attend and/or speak at a WordCamp/conference? Your Director/manager
  • Retreat People Ops in #retreat
  • Company branding/design – see this September 2022 post, or ping Pawel
  • Google: Drive/Team Drives #company-admin
  • Google: Analytics – #marketing
  • Google: create new shared email address (i.e. group) – https://groups.google.com/my-groups
  • Server-related problems – 1) #servers 2) CTO
  • Setting up your proxy – 1) #servers 2) CTO 
  • If a site has gone down – 1) #servers 2) CTO 
  • Technical support – #general or #company-tech-support
  • Programming-related questions – #dev
  • HR problems – 1) team lead 2) People Ops 3) COO
  • Issues with another employee – 1) team lead 2) People Ops
  • Personal problems affecting work – 1) team lead 2) People Ops
  • Potential new hires – People Ops in #hiring 
  • Client problems – 1) PM on project 2) Director of Engineering
  • Speaking mentorship – #public-speaking
  • New client enquiries – Commercial Director
  • Sponsoring an event – Director of Marketing or CEO
  • 1Password: locked out of account #company-admin
  • 1Password: need access to a vault if it’s a client vault, the SM for the project or #company-admin
  • Zenhub – Agency Ops, Director of Engineering, #company-admin; for project specific ask SM
  • Zoom – #company-admin – see Zoom handbook page

Anything missing? Add it to the list!