Help!

If you need some help, here’s who to ask:

words with a hashtag indicate a room in Slack (e.g. #general)

• • Administration – Daisy in #company-admin 
  • Payroll – Fatima in #company-admin (N.B. UK employees – questions about PAYE deductions should be directed to HMRC)
  • US payroll questions – Zoe in #us-employees
  • Other HR questions (e.g. Bob) – #company-people
  • Need a new phone/laptop – see EXPENSES BACKLOG
  • GDPR – see GDPR ACCOUNTABILITIES

• • Expenses (reimbursable) – Fatima in #company-admin
  • Expenses (on your company credit card) – Fatima in #company-credit-cards

• • Booking travel – Daisy in #company-admin
  • Can I attend and/or speak at a WordCamp/conference? – Tom and Zoe in #company-admin
  • Retreat – Tom C in #retreat
  • Company branding/design – see this September 2022 post, or ping Pawel
  • Google: Drive/Team Drives – Daisy in #company-admin
  • Google: Analytics – Alex (Tom W backup)
  • Google: create new shared email address (i.e. group) – https://groups.google.com/my-groups (ask Daisy if you need help)

• • Server-related problems – 1) #servers 2) Joe 

• • Setting up your proxy – 1) #servers 2) Joe 

• • If a site has gone down – 1) #servers 2) Joe 

• • Technical support – #general or #company-tech-support

• • Programming-related questions – #dev

• • HR problems – 1) team lead 2) Siobhan

• • Issues with another employee – 1) team lead 2) Tom C

• • Personal problems affecting work – 1) team lead 2) Tom C

• • Potential new hires – Yu Hee in #hiring 

• • Client problems – 1) PM on project 2) Jenny B or Tom
  • Contributing to OS – Jenny W

• • Speaking mentorship – Jenny W and/or #public-speaking

• • Products (Happytables, Nomadbase etc) – Noel

• • New client enquiries – Ross
  • Sponsoring an event – Tom W, Siobhan, Alex
  • 1Password: locked out of account – Daisy, Leyla or Sumaiya (backup: Zoe, Fatima, Siobhan, Tom, Joe or Noel)
  • 1Password: need access to a vault – if it’s a client vault, the PM for the project or Jenny B (failing that Leyla, Sumaiya, Siobhan, Daisy, Zoe, Fatima, Tom, Noel, Joe)
  • Zoom – Daisy (Tom W and Leyla as backup) – see Zoom handbook page

Anything missing? Add it to the list!