If you need some help, here’s who to ask:
words with a hashtag indicate a room in Slack (e.g. #general)
- Administration –
#company-admin - Payroll – Finance Team in
#company-finance(N.B. UK employees – questions about PAYE deductions should be directed to HMRC) - US payroll questions – Finance in
#us-employees - Other HR questions (e.g. Bob) –
#company-people - Need a new phone/laptop – see EXPENSES BACKLOG
- GDPR – see GDPR ACCOUNTABILITIES
- Expenses (reimbursable) – Finance in
#company-admin - Expenses (on your company credit card) – Finance in
#company-credit-cards - Booking travel –
#company-people - Can I attend and/or speak at a WordCamp/conference? – Your Director/manager
- Retreat – People Ops in
#retreat - Company branding/design – see this September 2022 post, or ping Pawel
- Google: Drive/Team Drives –
#company-admin - Google: Analytics –
#marketing - Google: create new shared email address (i.e. group) – https://groups.google.com/my-groups
- Server-related problems – 1)
#servers2) CTO - Setting up your proxy – 1)
#servers2) CTO - If a site has gone down – 1)
#servers2) CTO - Technical support –
#generalor#company-tech-support - Programming-related questions –
#dev - HR problems – 1) team lead 2) People Ops 3) COO
- Issues with another employee – 1) team lead 2) People Ops
- Personal problems affecting work – 1) team lead 2) People Ops
- Potential new hires – People Ops in
#hiring - Client problems – 1) PM on project 2) Director of Engineering
- Speaking mentorship –
#public-speaking - New client enquiries – Commercial Director
- Sponsoring an event – Director of Marketing or CEO
- 1Password: locked out of account –
#company-admin - 1Password: need access to a vault – if it’s a client vault, the SM for the project or
#company-admin - Zenhub – Agency Ops, Director of Engineering,
#company-admin; for project specific ask SM - Zoom –
#company-admin– see Zoom handbook page
Anything missing? Add it to the list!