If you use an Apple phone, computer or accessory (e.g. AirPods) for work which Human Made purchased for you (either directly or HM reimbursed you) and the device stops working in some way, you can use Human Made’s Joint Venture membership to get it repaired. The advantages of this are:
- You get priority appointments at a Genius Bar in an Apple store (available in these countries: Australia, Canada, China, France, Germany, Hong Kong, Italy, Japan, The Netherlands, Spain, Sweden, Switzerland, Turkey, UK and the USA).
- In the UK at least, you can also arrange for collection and delivery of your device from home instead of going to a store. You must request this by arranging a call with Apple from the Joint Venture website, and when you speak with them you must request collection and delivery and they will arrange for the repair company to phone you directly for details. When they contact you to arrange return, you can ask to have the device returned to a different address if required.
- If repairs cannot be done there and then, they will give you another device to use while yours is being repaired.
If you need to make use of Joint Venture, please ping Daisy (or Zoe if she’s away) in the #company-admin channel in Slack and she will add you to the account. She will require the serial number of the device.
After being added to the account, you will have to wait 24 hours before being able to attend a Genius Bar appointment (except in the UK).
If you have a problem with company AirPods, schedule a phone call using Joint Venture because Apple may be able to arrange a replacement for you without you having to visit a store. AirPods isn’t an option on the drop-down menu so select iPod instead (Daisy tested September 2020 and doing that worked fine). You also don’t need to send Daisy/Zoe your AirPods serial number when you ask to be added to Joint Venture (although the Apple employee you speak to on the phone will need it, it’s usually inside the top of the case).