The purpose of these calls is to provide additional contact points throughout the day for people to check-in with each other, to connect, to share concerns and provide encouragement to one another. Attendance is not mandatory but you should make use of them if you feel you want to connect with people.
If you are able to facilitate a COVID Check-in call then you can add your name to the spreadsheet here.
The purpose of the facilitator is:
- to initiate conversation and check-in with people
- to ensure that there is at least one person on the call
- to escalate any issues that come up
Remember, that the call is only 15 minutes and so you won’t be able to cover a lot. Some tips:
- a quick check-in question (like the first three listed below) works well for large groups to gauge the overall temperature.
- try to ensure everyone has the opportunity to speak, but be aware that not everyone will want to speak
- give people space to air how they are feeling but try not to let anyone dominate the conversation
- try to keep it as a safe space for connecting. People should feel comfortable sharing their thoughts without any judgement.
- if someone is visibly upset, withdrawn, or you have concerns, DM them after the call to see if they are okay.
Here are some examples of check-in questions you can try out:
- Can everyone post an emoji in Slack that represents how you are feeling?
- Share one word that represents how you are feeling.
- Can everyone give me a 👍 or 👎 in the Zoom chat to represent how you are feeling?
- What are you feeling happy about today?
- What worries you today?
- What are you looking forward to today?
- What things have you been doing to cope with self-isolation?
- What’s your favourite thing to watch/read/listen to right now?
- What’s the current COVID status in your country?
- Does anyone have anything the would like to share?
- What would you like to learn from each-other today?
- What have you learned today?
- What’s gone well at work today?
If you are concerned about someone on the call, you should follow the following process:
- DM the person to see if they are okay
- Message their manager to let them know about any concerns you have. (If you don’t know who someone’s manager is you can look in CharlieHR)
- If their manager is unavailable and you have immediate concerns you should message Siobhan. If Siobhan is unavailable you should message Tom, Joe, or Noel. If none of the partners are unavailable you can message any member of the leadership team.